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PURCHASE

CPD Accredited

Conflict Resolution

in the workplace 


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Conflict Resolution in the Workplace £35 +VAT 

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ 

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. 

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas. 

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it. 




Course                                                                           

Module          

Module Name                                                                                

Pass % Required 

Conflict Resolution in the Workplace 

The Causes and Symptoms of Conflict at Work 

70 

Conflict Resolution in the Workplace 

Resolving Conflict 

70 

Conflict Resolution in the Workplace 

The Five Conflict Modes 

70 

Conflict Resolution in the Workplace 

Using the Modes 

70 

Conflict Resolution in the Workplace 

Assertiveness 

70 

Conflict Resolution in the Workplace 

Making Positive Outcomes 

70



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Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions). 

What Our Customers Say

Simple solution to get my staff trained.  Easy to use and really liked that fact it was a presenter going through the course.  

Richard Goldby, St Johns College School

Tried the free trial first and was impressed. A+.  

Maria Lee, Ely

Simple fast and I qualified in less than 2 hours.  Recommend.

James Wilburton, Cambridge 

Contact us

phone

01223 322022

map-marker

52 Burleigh Street Cambridge CB1 1DJ

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